UnitedHealthcare virtual visits, also called virtual care services, let you see and talk to a doctor by phone or video from your mobile device or computer any time with no appointment needed. They are a convenient option when your doctor isn’t available, you get sick while traveling or you’re considering an emergency room visit for a non-emergency condition.
Conditions Treated
Virtual visits can diagnose and treat many non-emergency conditions, including: bladder/urinary tract infection; bronchitis; cold/flu; diarrhea; fever; migraine/headaches; pink eye; rash; sinus problems; sore throat and stomach ache.
Virtual visits are not appropriate for emergency situations, injuries like sprains or broken bones that require bandaging; complex or chronic conditions or anything requiring an exam or a test.
Accessing Care
Via myUHC
If you are enrolled in the Columbia Custom Network, Kansas City Core Network, St. Louis Core Network, PPO Plan, you can:
Log in to your myUHC account or the UnitedHealthcare app.
Go to “Find care and costs” and select “Virtual care.”
Review available virtual care options and select a provider.
Register on the provider’s website or app and request a visit.
Pay your portion of the cost based on your plan; you’ll be placed in a virtual waiting room or receive a callback.
You can also access care directly through the provider’s website or app. Virtual visits are covered under your plan either way.
Via MU Health Care (MUHC)
Columbia Custom Network Plan enrollees have additional options via MU Health Care:
On-demand telehealth: Best for minor illnesses when your doctor’s office is closed or appointments aren’t available. You will pay the copay for a specialist care visit. Visit webpage for additional information.
Scheduled telehealth: Ideal if you want to speak with your primary care or specialist provider who knows your medical history, need follow-ups after treatment, or require specialty care management. Schedule via phone or patient portal; seethe webpage for more. Your copay depends on the type of provider you see.
Via Surest
For Rolla Surest Plan enrollees, all virtual care access is handled through the Surest website or your Surest app.
Log in to the Surest website or app.
Search by “virtual care” or your reason for care.
You’ll see available providers or virtual alternatives when booking in-person visits.
You can also access care directly through the provider’s app or website. Virtual visits are covered under your plan either way.
What To Expect
During your visit:
First-time users create an account and complete registration.
Answer brief medical questions, then connect via secure audio/video.
Most visits complete within 30 minutes; you can also schedule ahead.
Prescriptions, if needed, sent electronically to your pharmacy.(may not be available in all states).
Many providers offer Spanish-speaking or other language doctors (availability varies).
Coverage and costs:
Covered for many non-emergency conditions.
Cost share varies by plan, payable at visit, and counts toward your deductible and out-of-pocket max.
Prescription costs are covered under your pharmacy benefit, not the virtual visit benefit.
Some services (nutrition counseling, lactation, therapy, psychology) are not covered under virtual visits.
Appointment records:
You can share visit records with your primary care provider or other healthcare providers.
Virtual visit providers follow HIPAA regulations to protect your health information.
Notice of Nondiscrimination
If you speak another language, assistance services, free of charge, are available to you.
Call UnitedHealthcare at 1-844-634-1237 for translation assistance.
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